Company Policy Statements

Payment
All invoices payable in US funds within 30 days to avoid finance charges at 1.5% (18% annually).  We accept Check, Money Order, Visa, MasterCard and Wire transfer.  If paying by credit card or wire, fees may apply.  Restrictions may apply to delinquent accounts.  Please call with questions.

Overpayment
Overpayment will be brought to the customer’s attention immediately. Overpayments will be refunded or credited to account, at customer discretion.

Warranty
Cook & Beals, Inc. guarantees its equipment to be free of defects in material and workmanship. If within 12 months of purchase, you feel an item to be defective, please return the merchandise along with your invoice at once and Cook & Beals, Inc. will refund the purchase price of the defective item. Warranty does not cover shipping, damage to equipment arising from alteration, abuse, or use of product for other than its intended purpose.

Please note that all used equipment purchased through Cook & Beals, Inc. has been inspected, repaired and/or rebuilt as needed, and further, used motors and air conditioning units are not covered under warranty.

Back Orders
Back-ordered items always receive first priority handling. Freight charges for a back-ordered item are your responsibility.

Freight Charges
[Effective March 1, 2017] LTL and FTL freight quotes are available upon request; should you decide to arrange your own freight, dock and documentation fees will be assessed on a shipment by shipment basis. When shipping is coordinated by Cook & Beals, Inc. dock and documentation fees are included in the quote.  Cook & Beals, Inc. prepays freight and will invoice customer after delivery; we pass along our bulk freight discount as a benefit to our customers. We are available for daily freight pickup and delivery during normal business hours (please call ahead if arranging your own freight delivery or pickup to ensure availability). All freight charges, unless otherwise stated, are the responsibility of our customers.

Damaged Freight
All merchandise is shipped “FOB Shipping Point.” This legal term simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. Please call us if you need help when filing a claim.

Order Discrepancies
Check all orders immediately upon receipt and contact us within 10 (ten) days on any discrepancies, or we cannot be responsible for errors.

Special/New Customer Orders
A deposit must accompany all special and new customer orders. Some special orders may be subject to a cancellation charge. Balance due on pickup, or prior to shipment of order.  Call for details.

Pick Up Orders
For best results, call before you come. This helps us give you the fastest and most complete service.

Contact Information
COOK & BEALS, INC.
Post Office Box 220
Loup City, NE  68853
308.745.0154 (phone and fax)

Orders for Export
We are pleased to quote orders for export. Quotes can include special packaging and shipping at customer’s request. Cost of freight (COF) can be quoted when port is designated. Payment in full must precede shipment. Export shipments must be paid in U.S. Funds by certified check or wire (contact our office for wiring instructions).

State Sales Tax
We are required to collect sales tax where applicable by law. Sales tax exemptions will be allowed if you have a signed Certificate of Resale or an Exemption Certificate. State Law requires that we have certificates on file before any tax exemption can be allowed.

Prices
Due to rapid changes in our economy today, all orders will be invoiced on the basis of prices, which are in effect at the time of shipment. Please feel free to confirm prices at any time.

Returned Merchandise
If you want to return an item, please call.

  • Conditions for Returns:
    Item must be in original carton and in good condition
    Returned within 30 days of receipt
    Original receipt required
  • Limitation:
    In most cases, a 10% restocking fee will be charged.

Liability
Because conditions of use are beyond our control we make no warranty or representation, express or implied, except that all products conform to the description provided by us on sales literature or product labels.

Product Suitability
Many states and localities have codes and regulations governing sales, construction installation, and/or use of products for certain purposes. While we attempt to assure that our products comply with such codes, we cannot guarantee compliance in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product its installation and its use will comply with them.